aq888's Privacy Policy

01 What Information We Collect

aq888 may collect the following types of information to operate its services smoothly, ensure security, and improve your experience:

a) Registration and Identity Information

Information you provide when creating an account — such as your full name, date of birth, email address, mobile number, residential address, and copies of documents required for identity verification. This information is essential for account verification and fulfilling legal obligations.

b) Financial Information

Payment-related information provided during deposits or withdrawals — such as bKash, Nagad, Rocket, Upay, or bank transfer account details. Full card or account numbers are not stored on our servers; they are handled using an encrypted token method.

c) Usage and Activity Information

Your gaming history, bet amounts, login times and locations, device type, IP address, and browser-related information may be collected automatically. This information is used for fraud detection and account security.

d) Communication Information

If you contact us via live chat or email, records of those conversations may be retained. This is used to ensure service quality and to assist with future support.

e) Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are used to remember your preferences, manage sessions, and analyze site performance. You can control cookies from your browser settings.

02 Purpose of Using Information

aq888 uses the information collected for the following purposes:

• To ensure account registration, identity verification, and service delivery.
• To smoothly process deposits, withdrawals, and bonuses.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To fulfill legal and regulatory obligations.
• To monitor unusual activity in order to ensure the security of your account.
• To provide customer support and resolve complaints.
• To use analytical data for improving service quality and developing new features.
• To send relevant promotional information subject to your consent.
• To identify risky behavior as part of the responsible gaming program.

Your information will not be used beyond the purposes stated above. If it becomes necessary to use your information for any new purpose, you will be informed in advance.

03 Sharing Information with Third Parties

aq888 does not sell your personal information to third parties. However, in certain circumstances some information may be shared with trusted partners:

a) Payment Processors

To complete transactions, your payment-related information is shared with the relevant payment service providers (bKash, Nagad, Rocket, Upay, and banking partners). These third parties operate under their own privacy policies.

b) Technology and Service Providers

Organizations providing services such as hosting, security analysis, customer support, and data storage may have limited access to information. Under our agreements with them, they are required to keep the information confidential.

c) Legal Reasons

Information may be disclosed pursuant to a court order, a lawful request from law enforcement agencies, or the requirements of applicable law. In such cases we provide only the minimum information necessary.

d) Business Transfers

In the event of any merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases we will notify you appropriately in advance.

04 Data Security Measures

Protecting your information is one of aq888's highest priorities. We take the following technical and organizational measures:

• SSL/TLS Encryption: All information exchanged between your browser and our servers is protected by SSL encryption.
• Encrypted Storage: Sensitive data at rest is stored with industry-standard encryption.
• Access Controls: Only authorized personnel can access specific data; all access is recorded in logs.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are active at our network level.
• Regular Security Audits: Vulnerability assessments and penetration tests are conducted regularly through third-party security experts.
• Staff Training: All our staff undergo rigorous training on data security.

Even so, no digital system can guarantee complete security. If a cybersecurity incident occurs, we will notify affected users as quickly as possible.

05 Data Retention Period

aq888 does not retain your personal information longer than necessary. The following policy is followed in determining data retention periods:

• Active Accounts: All information is retained while the account is active and updated as needed.
• Closed Accounts: Even after an account is closed or deactivated, information may be kept for a set period for legal obligations, dispute resolution, and audit purposes.
• Financial Transaction Records: Payment information and transaction history may be retained for the long term in accordance with legal requirements.
• Marketing Information: If you withdraw consent for promotional communications, the relevant information is deleted as quickly as possible.

06 Your Rights and Controls

As a member of aq888, you have certain important rights over your own information:

Right of Access

You can find out at any time what information we hold about you. Contact our support team and a copy of the information will be sent within a reasonable time.

Right to Rectification

If any of your information is incorrect or out of date, you can request a correction. We will make the necessary changes as quickly as possible.

Right to Erasure

In certain circumstances you can request that your information be deleted. However, it may be necessary for us to retain some information to fulfill legal obligations.

Right to Object to Processing

You can object at any time and withdraw consent to the use of your information for marketing purposes. This will not affect your access to the core service.

How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We provide support in both Bengali and English.

07 Policy on Information of Minors

aq888 is exclusively for those aged 21 and above. We do not knowingly collect information from any minor. Age verification steps are in place during the registration process.

If we learn that a minor has created an account by providing false information, that account and all associated information will be deleted immediately and the account will be closed.

08 Cookie Policy

Cookies used on the aq888 website generally fall into the following categories:

• Essential Cookies: Required for the core functionality of the website — maintaining login sessions, form protection (CSRF tokens), etc. Without these the site will not function properly.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect anonymous statistics about site usage to help improve the service.

You can reject or delete non-essential cookies from your browser settings. However, this may limit some features of the site.

09 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• International transfers are conducted under industry-standard agreements and safeguards.
• Information receives protection equivalent to this policy even in third-party countries.
• No unnecessary data is sent to any country.

10 Changes and Updates to the Policy

aq888 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The effective date of the changes will be stated.

Continuing to use the service after changes are made will be considered as your agreement to the new policy. If you do not agree with the changes, you may request that your account be closed.

11 The Link Between Responsible Gaming and Data Protection

As part of aq888's responsible gaming program, we analyze your gaming behavior. The purpose of this analysis is to identify signs of potentially problematic behavior at an early stage and, where necessary, to contact you or take preventive measures.

Information collected for this purpose is used solely to ensure your well-being and is never transferred to third parties for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your information, please contact aq888's support team:

• Email: [email protected]
• 24/7 Live Chat: directly via the website
• Language: support is available in both Bengali and English

We take every complaint seriously and aim to resolve it as quickly as possible. Protecting your privacy is our responsibility and we are committed to fulfilling it.