aq888 Terms & Conditions

Introduction & Eligibility

aq888 is an online casino and sports betting platform providing entertainment gaming services in Bangladesh. These terms and conditions ("Terms") form a legal agreement between aq888 and its users ("Members"). By accessing or using the aq888 website or any associated services, you agree to be fully bound by these Terms.

Eligibility Criteria

• To open and use an account on the aq888 platform, you must be at least 21 years old.
• You must be located in a jurisdiction where online gaming activities are not prohibited by law.
• Each person may operate only one account.
• Participation on this platform is entirely voluntary and should be done at your own discretion.

aq888 reserves the right to change, amend, or update any part of these Terms at any time without notice. The latest Terms will always be published on this page. Continued use of the platform after any changes constitutes acceptance of the new Terms.

Account Registration & Verification

To create a valid account at aq888, members must provide accurate and up-to-date information. aq888 reserves the right to close any account registered with incorrect, misleading, or another person's identity details at any time.

Registration Requirements

• Each member may hold only one account. Creating multiple accounts may result in all accounts being cancelled and funds being forfeited.
• It is the member's responsibility to keep account login details (username and password) completely confidential.
• Any breach of account security must be reported to the aq888 support team immediately.
• Transferring, selling, or allowing others to use an account is strictly prohibited.

Identity Verification (KYC)

In the interest of security and proper operations, aq888 may request a member's identity document, proof of age, or payment-related documents at any time. Failure to submit the requested documents in a timely manner may result in the account being temporarily suspended.

Deposits & Withdrawal Policy

aq888 processes transactions through the most widely used mobile banking services and bank transfers in Bangladesh. The deposit and withdrawal terms are clearly outlined below for members' convenience.

Accepted Payment Methods

aq888 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank).

Deposit Terms

• The minimum deposit amount is ৳200 (for each method).
• Once a deposit is successfully processed, it will be credited to the account.
• Deposits must be made only from a payment method registered in your own name.
• Funds sent from third-party accounts will not be accepted, and suspicious transactions will be subject to investigation.

Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• The applicable wagering requirements must be met before withdrawing bonus funds (see Section 04 for details).
• If identity verification is not completed, the withdrawal process may be delayed.

Bonuses & Promotional Offers

aq888 offers bonuses and promotional offers for members. However, specific terms and conditions apply to claiming and using these benefits, as outlined below.

Welcome Bonus

• A 100% bonus on the first deposit is available up to a maximum of ৳20,000.
• For example: depositing ৳1,000 gives you a ৳1,000 bonus, for a total balance of ৳2,000. Depositing ৳42,000 gives you the maximum bonus of ৳20,000, for a total balance of ৳62,000.

Wagering Requirements

To withdraw winnings earned from a bonus, a wagering requirement of 25 times the bonus amount must be met. The wagering requirement applies only to the bonus amount, not the deposit.

Example: receiving a ৳1,000 bonus requires ৳1,000 × 25 = ৳25,000 in bets to be placed before bonus winnings can be withdrawn.

General Bonus Rules

• A member may not claim any single promotional offer more than once.
• A bonus applies only to the account for which it was issued — it is not transferable to third parties.
• Using multiple bonus offers simultaneously is not permitted unless explicitly stated.
• aq888 reserves the right to cancel bonuses in cases of suspicious activity.
• aq888 reserves the right to change bonus terms and conditions.

Gaming Rules & Policies

All games on aq888 — slots, live casino, sports betting, fishing games — are governed by specific rules. Members are required to be aware of these rules.

General Gaming Rules

• All game results are determined by a certified Random Number Generator (RNG), which ensures fair play.
• If a game is left incomplete due to a technical issue or disconnection, the aq888 support team will review the matter and make a decision.
• Winnings arising from an incorrect result displayed due to a software error or data failure in any game will be considered void.
• The rules for each game are available in detail within that game's own description.

Sports Betting Rules

• Bet outcomes will be settled based on the official results of the relevant governing body.
• If an event is cancelled or postponed, settlement will follow aq888's sports betting policy.
• If match-fixing or abnormal betting patterns are suspected, the relevant bet will be subject to investigation.

VIP Program & Cashback

aq888's loyalty program has four tiers, through which active members receive weekly cashback benefits. Details of each tier are given below.

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

VIP Terms

• VIP tier upgrades are determined at the discretion of aq888.
• Cashback is paid out at a set time each week.
• VIP benefits may be withdrawn in cases of rule violations or suspicious activity.
• Separate wagering requirements may apply to cashback funds — contact support for details.

Prohibited Activities

The following activities are strictly prohibited to ensure the fair and safe operation of the aq888 platform.

• Using the platform for money laundering or any illegal financial activity.
• Gaining an unfair advantage through bots, automated software, artificial intelligence, or any other technological tools.
• Intentionally exploiting bugs or vulnerabilities in any game's software.
• Using multiple accounts by the same person to unfairly claim bonuses or benefits.
• Threatening, harassing, or behaving indecently toward other members or aq888 staff.
• Unauthorised collection or distribution of any information, data, or content from the platform.
• Creating or operating an account using a false identity.

If a member is found to be involved in any of the above activities, the relevant account will be immediately closed and funds may be forfeited.

Account Suspension & Closure

aq888 reserves the right to temporarily suspend or permanently close any account when necessary.

Grounds for Suspension

• During an investigation into an alleged breach of terms and conditions.
• If the documents required for identity verification are not submitted.
• In cases of suspicious transactions or unusual gaming activity.
• If a security risk is identified.

Voluntary Account Closure

Any member wishing to close their own account may contact the support team. For matters related to self-exclusion, visit the Responsible Gambling page. All valid withdrawals will be processed before the account is closed.

Responsible Gambling Commitment

aq888 places the highest priority on responsible gaming. The platform is intended for those aged 21 and above only and for entertainment purposes.

• Members will have the option to set their own daily, weekly, or monthly deposit limits.
• It is possible to take a break from the account for a set period through self-exclusion.
• If you notice any signs of gambling addiction, you are advised to contact a relevant support organisation.
• For more information, visit our Responsible Gambling page.

Privacy & Data Security

aq888 follows the highest technological standards to protect members' personal information. All data is secured by SSL encryption.

• Members' personal information will never be sold to third parties.
• Certain information may be disclosed in cases of legal obligation or upon the direction of authorities.
• Payment information is processed through fully secure channels.
• To learn more about privacy, see our Privacy Policy.

Limitation of Liability

aq888 and its operators shall not be held liable for any damages in the following cases:

• If a game is interrupted due to the member's own connection issues.
• If the service is temporarily unavailable due to third-party software or server failures.
• If any problem occurs with the account due to the member's own negligence or violation of the rules.
• If the service is disrupted due to unforeseen circumstances or a force majeure event.

However, aq888 always strives to resolve any technical issues promptly and to ensure the best possible experience for its members.

Changes & Contact

aq888 reserves the right to update these terms and conditions at any time. In the event of significant changes, efforts will be made to notify members through their accounts. However, it is each member's own responsibility to review the latest terms regularly.

Questions or complaints regarding these terms

If you have any questions or feedback about these terms and conditions, please contact our support team:

• 24/7 Live Chat — available directly on the aq888 website.
• Email: [email protected]

Support is available in both Bengali and English. We are always ready to answer your questions.